How do I know my details are secure?

Any details entered through our online reservation system / booking engine are passed through our secure sever, which only we can access.

Your privacy and security are protected by the latest Secure Socket Layer (SSL) technology which encrypts any information you enter and is certified by Comodo SSL. Comodo’s 2048 bit signatures and up to 256 encryption means that our SSL certificate offers extremely high levels of security.

Why do we take credit card details?

The majority of hotels require credit card details to secure the room and only charge the card in the event of a non-arrival (exceptions exist; check the cancellation policy of your hotel at the time of booking.)

The normal procedure is to pay the hotel on departure with any credit / debit card, not necessarily the one you used to secure the booking.

Please note that High Level Software Ltd will not, under any circumstances charge your card.

What do we do with your information?

Credit card details are ONLY passed on to the hotel booked.

Any information entered into the online booking page is securely encrypted and protects information from being tampered with.

What guarantees do I have with online booking?

In the event that your credit card details are used for a fraudulent transaction, your credit card company will reimburse you.

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